By placing an order via the “wemakesg.com” website, you agree to the following terms of purchase incorporated herein by reference.
– All product prices, shipping and transactions are conducted in Singapore Dollars $ (SGD).
– Local currency conversions are for reference only.
– Orders will not be processed until full payment has been received.
– An automated confirmation email will be sent upon receipt of your order.
Turnaround & Shipping
– Saturdays, Sundays or internally determined holiday schedules are not considered when calculating turnaround times. Shipping transit times are also excluded.
– All shipping transit times are given as estimates only. We cannot guarantee delivery dates on any shipments outside of Singapore.
– WeMake will not be held accountable for shipping delays caused by the shipping company, the weather, or any other circumstance over which we have no direct control.
– If a parcel is 'unclaimed' or returned due to an incorrectly supplied address, the buyer will be responsible for any additional re-shipping fees.
– Similarly if the buyer rejects a parcel for whatever reason, they will also be responsible for any return fees incurred by the shipping carrier.
Order Changes, Cancellations & Refunds
For Custom Items:
– We will not accept any modifications made to an artwork file after receipt of order, unless the engraving process has not yet commenced.
– Cancellation or return of any custom items will be subject to a non-refundable 50% service charge.
– Refunds for custom items will only be issued for orders that have been cancelled prior to the goods being produced, unless the items arrived faulty or damaged upon transit.
For Ready Made Items:
- Cancellations may be made prior to the goods being dispatched.
- A refund will only be issued for orders that have been cancelled prior to receiving a shipping confirmation email. For returns, email us at [email protected]
– Any item (excl. those that are custom items) can be returned to us, unused and in its original packaging within 30 days of delivery.
- Once we receive the returned items we will then arrange for the new items to be shipped out via regular post at no additional cost.
– All custom engraved items which are based on a supplied artwork file are non-returnable.
- If any items arrive damaged or faulty please notify us within 48 hours of delivery to be eligible for a replacement.
- Please note that original shipping charges are non-refundable.
Customs, Duties & Taxes
- The recipient of any orders shipped outside of Singapore may be subject to additional import tax, customs duty and fees upon entry into the destination country.
- Additional charges for customs clearance must be fulfilled by the importer / recipient.
- We have no control over these charges, nor can we predict what the amount may be.
- In the event that the goods are returned to sender, we will contact the original purchaser to arrange redelivery and payment of any additional shipping fees.
– WeMake will not be liable for any artwork errors due to incorrect artowork, spelling, grammar or punctuation.
We reserve the right to:
– Update our pricing at anytime without prior notice.
– Modify or discontinue our services or products.
– We reserve the right to refuse service to anyone for any reason, at any time.
– You must be of legal age to access and use our site.
– You agree to provide accurate account and billing information, including your email address, card details and any other information requested by us to complete your order.
– You are responsible for maintaining the security of your account and password
– We kindly ask that you respect the intellectual property rights of others
– You must obtain prior permission from the copyright owner of any submitted designs which are not your own original material.
- We do not condone any unlawful use of our products for fraudulent purposes.
– We have the right to remove any comments or reviews that are deemed to be inappropriate, unlawful or offensive in any way.
– This website and all the content contained herein is Copyright 2021 WeMake
– You agree not to reproduce, duplicate, resell or exploit any of the services or products provided to you without prior consent from us.
– We may request to display samples of a customer's product on our website, and social media outlets.
– We are not responsible for any information that is deemed inaccurate or incomplete.
Business Reg. No: UEN53369553L
All rights reserved by WeMake.